Human Resources

Job Title: Operations Control Department Specialist
Reports to: Operations Control Department Manager
Location: Tirana
Closing Date: November 13th, 2026

Role Objective:

The Operations Control Department Specialist is responsible for continuously overseeing operational activities across ABI Bank’s branch network. Through periodic and thematic controls, identifying deviations from approved procedures and instructions, analyzing anomalies, and following up on corrective actions, the role contributes to strengthening operational discipline and reducing operational risk.

The position also aims to ensure compliance with internal standards, regulatory requirements, and the Bank’s policies, while supporting the quality and reliability of customer, account, product, and branch transaction data.

Main Responsibilities:

• Carry out planned and unplanned controls at the Bank’s branches in accordance with the approved supervision plan.
• Verify branch employees’ compliance with operational procedures and instructions, customer service standards, cash-desk operations, and administrative processes.
• Monitor segregation of duties, authorization levels, and the effectiveness of internal control mechanisms.
• Verify the administration and safekeeping of physical documentation, bank forms, keys, and other operationally important items, as well as branch opening and closing procedures.
• Check the completeness, accuracy, and compliance of transaction and banking-service documentation with internal procedures.
• Perform thematic reviews of deposits, accounts, payments, cash operations, and other retail banking processes; identify irregularities and escalate cases with significant impact.
• Identify process weaknesses, analyze the root causes of deviations, and assess potential exposure to operational losses.
• Work with Operational Risk, Compliance, and other relevant units to address identified issues, and report suspicious cases through the Bank’s established channels.
• Prepare periodic control reports, document findings and remediation deadlines, follow up on action plans, and verify the effectiveness of corrective measures.
• Contribute to process standardization and improvement, updating control checklists, proposing automation of controls, and supporting training and communication on recurring issues.

Formal criteria:

• University degree in Economics or a related field.
• At least 3 years of work experience in the banking sector.
• Good command of English, both written and spoken.
• Good knowledge of banking laws and regulations and applicable regulatory requirements.
• Good knowledge of the Bank’s operating system, Flexcube.

Required skills/competences:

• Strong analytical and problem-solving skills.
• Good organizational skills and the ability to set work priorities.
• Ability to work effectively in a team and cooperate with different departments.
• Strong written and verbal communication skills.
• Adaptability and the ability to handle new tasks and a variety of responsibilities.
• Integrity, objectivity, attention to detail, and the ability to maintain confidentiality.

How to apply:

Motivated candidates looking for a dynamic job and a professional team are welcome to apply by following these steps:

1- Send your CV to: [email protected]
2- In the e-mail, clearly specify the name of the position you are applying for.

Please, keep in mind that only selected candidates will be contacted further by our Human Resources staff.